He's telling me that it's a different zip code. Finally very rude supervisor Dwayne came on the line. Insisted on speaking to a supervisor again. I kept insisting the only thing that was changing was the street #, not the time, the date, the # of people, the city, the state, just the street # so the driver wouldn't be going around in circles trying to find us. The closer you got to the date the more money it was. The agent came back with some insane story about it being like a hotel or an airline. I guess the supervisor didn't want to talk to me. Called back, asked to speak to a supervisor. OK.But they charged me an additional $22.00. I was told that the original booking had to be cancelled and then rebooked just to change a street #. I figured I had better call before we were scheduled to leave so we would be picked up at the proper address. It appeared that he didn't know where he was going. Driver kept going around and around the street our hotel was located on. Waited over 25 minutes at the airport for pickup. Needless to say, this offer was both insulting, presumptuous and redundant, thinking we'd ever think of ever using them again.īooked round trip from SFO to our hotel well in advance. They also offered us a 25% discount voucher for the next time we used their company. Your prepaid reservation has been refunded.' Based on the cancellation of your reservation, we did not meet this goal. Our goal is to provide a consistently reliable service and exemplary level of customer service. 'We apologize for the need to cancel your transportation and the inconvenience this may have caused. Back in the UK I emailed SS to lodge a complaint. In the end we had to book an Uber taxi, and just about made our connecting flights back home (via Houston). Having already pre-paid our pick-up well over a month in advance of our trip, we thought this aspect of our journey was covered. However, this experience has only shown us how wrong we were to think them consistent in their good service. We'd used this company before (a few years ago) on previous trips at to New York City and DC, and had always found them to be both reliable and reasonably priced. This caused my wife and I enormous panic and distress, already of a nervous disposition before taking international flights. Whether you choose the high-end or the cheap option, you will have a clean, safe ride that saves time, money and worry.40 minutes prior to expecting a pick-up from our hotel in downtown San Francisco, to the airport for our flight back to the UK, Super Shuttle text me to say they had cancelled our pick-up without any reasonable explanation or duty of care in offering any assistance. You can make advance arrangements to have the vehicle you want at the time you need it. If you are planning a trip and have your flight booked, the best way to reserve a San Francisco Airport shuttle van or car to drop you off or pick you up at the airport is to visit our website. At any time of day, especially when you are landing in an unfamiliar city, it is good to know that someone is waiting to pick you up. Having a dedicated driver offers you a level of security during these quiet hours that cannot be matched by public transportation. If you have an early morning or late evening flight, a driver can be there. Our service is available twenty-four hours a day every day. It can accommodate the people and the extra baggage that goes with them. The airport shuttle van is the cheapest and roomiest option if you have a large group. They offer a relaxing, comfortable trip to the airport or hotel. The cars are best for individuals or small parties. You can choose a town car, luxury sedan, or SuperShuttle blue van. We have established partnerships with providers of SFO shuttle vans and cars to offer you safe, convenient transportation for any budget. You can check the possibility of getting there on public transportation or pay the steep price of a taxi fare.ĭo you want a better solution? We have one. You can ask a friend to take you and pick you up. You can take your own car and deal with the traffic and expensive parking. No matter how much you may be looking forward to a trip, getting to and from the San Francisco Airport is always a hassle.
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